Shipping & Returns
We charge a flat rate of $9.95 per order for postage over Australia. All items are posted via Australia Post Express (Bulk items excepted). Please allow 5 to 10 Business days to receive your order.
Free postage for all Australian orders over $50. *Bulk items excepted*
Delivery of items is subject to availability, and we cannot accept responsibility or liability for any item it is not able to supply. However, we will offer you a store credit for any item that is unexpectedly delayed.
If you’re not 100% satisfied with the items you purchased, we offer a full refund of the goods purchased, store credit or exchange. Please contact us via the contact page for a returns form.
PLEASE NOTE: no exchanges or returns are offered for sale items.
We know you will love our products, but for any reason you are unhappy or change your mind about our products, please contact us at firstname.lastname@example.org to request a return within 7 days and you can return them to us within 14 days from date of purchase. The products must be in their original re-saleable condition with tags on and in their original packaging. Products must not have been washed or used.
Please contact us at email@example.com to arrange for an exchange or credit note. Please include your invoice number and product description in the email together with the reason for return.
We will offer a refund only if we are unable to replace the defective goods and if we are contacted within 7 days of receiving the item. No refunds are offered after 7 days but instead a store credit. We do not offer a refund if you have changed your mind about your order however, we are able to offer a store credit. Delivery and shipping costs are non-refundable. If an item is to be returned, the return shipping cost will be at the customer’s expense and items must be unused and is in its original condition.
Please note we do not offer full refunds on any item purchased using Afterpay as tender may only be exchanged for credit note to equal or product equal or lesser value. All Afterpay refunds will incur a 6% fee off the requested refund amount.
We do not refund, exchange or issue credit notes on sale items and gift cards.
If your product is deemed to be faulty or damaged, please contact us at firstname.lastname@example.org within 14 days of receipt and we will gladly accept your return. We will either refund in full or exchange the same product for another new one, subject to availability. We will also gladly exchange with another product of your choice that is of equal value.
Unfortunately, we cannot accept any returns (including faulty or damaged products) after 14 days of receipt.